Frequently Asked Questions
Everything you need to know about shopping with Al Karim.
What is the standard delivery time for orders?
Domestic orders are typically delivered within 3-5 business days, while international shipping may take 7-12 business days depending on the destination and customs processing.
How do I track my order status?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to our courier partner's portal to monitor your shipment in real-time.
What is your return and exchange policy?
We offer a 7-day return policy for unused items with original tags and packaging. If you receive a damaged or incorrect product, please contact our support team immediately for a free exchange.
Are the colors of the products accurate on the website?
We strive to display product colors as accurately as possible. However, due to professional lighting and different screen resolutions, slight variations between the digital image and the actual fabric may occur.
Do you offer customization or stitching services?
Yes, Al Karim provides premium stitching services for unstitched collections. You can select the stitching option on the product page and provide your measurements according to our size guide.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), bank transfers, and Cash on Delivery (COD) for eligible domestic locations.